Privacy Policy

Turfco Privacy and Personal Information Policy

At Turfco, accessible from https://staging.turfco.com.au, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Turfco and how we use it.

If you have additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.

Log Files

Turfco follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Turfco uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information and also to provide us with analytics about the types of vistors & browsers that are accessing our website to better optimise our content.

Other types of data we may collect

Contact Information:
You may provide us with your name, address, phone number and email when you set up an account with us and you may provide your name, email & phone number when contacting us through our online forms.

Account Information:
If you open an account, we will collect your username and password and other information necessary to open and access your account.

Financial Information:
Credit card number or other payment account information. This information is collected directly by our payments processor and we do not store any payment information on our servers.

Third Parties

When you visit https://staging.turfco.com.au, third parties (such as AdRoll) may also place cookies on your browsers for targeted advertising purposes.

This may include information such as: IP addresses, cookie identifiers or other tracking technologies such as pixels, and end-user website activity.

This may also include “hashed identifiers derived from email addresses for the purposes of cross-device tracking for targeted advertising.” A hash is a way to encrypt your information so no one else can identify it aside from the party that hashed it.

To find out more about receiving targeted advertising go to www.aboutads.info or networkadvertising.org/choices

Opt out of third-party tracking:

On ads served by AdRoll, look for an AdChoices logo (the blue triangle) in the corner of the ad. Click the logo to learn more. You can also opt out of seeing personalized ads from AdRoll (and other companies) using the NAI opt out tool here. Please note you will still see ads even if you opt out, but they will not be personalized.

How we handle your personal information

We do not pass on/sell/swap any of your personal details that you provide to Turfco with anyone. We use this information to identify your orders and provide you with our monthly newsletter (if applicable) or other marketing materials. We will use and disclose your personal information for the purposes we collected it as well as purposes that are related, where you would reasonably expect us to.

How to access and correct your personal information or make a complaint

At any time you may review or update the personally identifiable information that we hold about you, by logging into your account page or by contacting us on 1300 TURFCO during our usual business hours. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Turfco. This policy is not applicable to any information collected offline or via channels other than this website.